Privacy Policy

We take responsibility seriously for the processing and storage of personal information of the consumers of the translation agency "Etalon" and visitors to our website.

This Privacy Policy contains a description of the types of personal information we collect from users of our websites (including the mobile version) and clients of the translation agency "Etalon." Additionally, this document details the methods and means by which we collect and process your personal information.

• What information we collect and why
• The method and location of personal information processing
• Protection of personal information
• Access to information
• Cookie Files, Web Beacons, and Other Technologies
• Consumer-targeted advertising
• Links to other websites
• Other online services of the translation agency "Etalon"
• Changes to the Privacy Policy
• Legal information
• Our contacts

What information we collect and why

Information You Provide to Us

Etalon Translation Bureau collects and processes the following information: user's (client's) first name, last name, and patronymic, postal address, email address, and phone number. We only collect data that you voluntarily provide to us. For instance, we may collect personal information (data from your public social media profile) to receive feedback on our services, or we may request information about your location for registration on the site, to provide services, or participate in promotions. You have the right not to provide us with this information, but in this case, our site and services may not function correctly, or some of their functionality may become unavailable.

Furthermore, when you visit our websites, we may automatically receive certain information about you. This information may include: your IP address, details about your computer/mobile device's operating system and browser type, your device type, your device's unique identifier (UDID) or mobile equipment identifier (MEID), the address of the website where a link to us was posted, and information about the pages you visited on our website.

Mobile Devices and Location Information

Mobile versions of our sites, with your separate consent, may receive precise information about the exact location of the mobile device using GPS, Wi-Fi, Bluetooth, or by calculating the distance to the nearest mobile communication base station.

Etalon Translation Bureau uses this information to provide services based on your location, such as searching for services that we offer in your country and city, determining special offers for residents of your region that may be of interest, or personalizing your interaction with Etalon Translation Bureau.

You can always withdraw your consent to the determination of your location, which you provided to Etalon Translation Bureau, by disabling the location data collection in your device or browser settings. If you want to disable the location service on your mobile device, we advise you to contact your mobile service provider or mobile device manufacturer. If you want us to delete your location information, please send us a message, either ordinary or electronic mail, at the address listed below. Please note that after the deletion of such data, some services may not function properly.

Method and location of personal information processing

Method of Processing

Personal information is processed using computers and/or automation tools in accordance with organizational procedures and methods that align with the purposes of data collection. In some cases, the collected personal information may be accessible to certain categories of responsible persons at Etalon Translation Bureau (Data Operator), involved in the operation of the website (such as administration, sales department, marketing department, call center, legal department, system administrators), or to third-party organizations (such as third-party technical service providers, postal organizations, hosting service providers, IT companies, communication services), to whom we may delegate, as necessary, the functions of Data Processor. You can additionally request a list of these individuals from us.

Place of Processing Data

Data are processed at the operational office of Etalon Translation Bureau and in any other places where the parties involved in the processing are located. For additional information, contact us (data operator and database owner).

Use of Personal Information

For the purpose of providing services, your personal information may be used and processed within Etalon Translation Bureau. Under Etalon Translation Bureau is understood to be ETALON TRANSLATION BUREAU LLC (Data Operator), its subsidiaries and affiliated entities. Any use of your personal information within Etalon Translation Bureau is carried out in accordance with this Privacy Policy. From time to time, we may send you messages containing marketing and advertising information about our products and services, promotions, etc. If you do not provide us with written consent to receive these messages, we will not send them.

Etalon Translation Bureau is entitled to engage other companies to organize advertising campaigns to provide services. These companies may also have access to part of your personal information, only to the extent necessary for the provision of services, and they do not have the right to use it for any other purposes.

Etalon Translation Bureau does not sell, transfer, or disclose personal information of clients and users of the site to third parties. We may ask you if you wish to receive marketing materials from our business partners. If you agree to receive such materials, we will not disclose your personal information to these partners but will send you materials via your email on behalf of these partners.

Etalon Translation Bureau reserves the right to use and disclose any information about you, in cases directly established by law, regulatory act, for the purpose of protecting the integrity of our services and protecting rights or for the purpose of assisting law enforcement agencies in investigating crimes and ensuring public safety.

Protection of Personal Information

Etalon Translation Bureau takes all commercially reasonable measures to prevent unauthorized access to personal information and data obtained during the use of the site or services of Etalon Translation Bureau. We strive to protect your personal data, however, we urge you to take all available precautions to protect your personal data during its transmission. To do this, change passwords frequently, use combinations of letters and numbers, and use a secure browser.

Ensuring the Information Security of Children

The services of Etalon Translation Bureau are not aimed at attracting the attention of children and minors. Etalon Translation Bureau deliberately does not collect personal data of children and persons under 18 years old and does not send them any requests for personal information.

Access to Information

You fully control all personal information you provide to us. You have the right at any time to clarify or change personal information that we have received from you, or change the settings for receiving advertising and marketing information from us and our partners. You have the right at any time to ask us to delete all information collected about you (right to be forgotten). To do this, send us an email or a letter to the address listed below.

Cookie Files, Web Beacons, and Other Technologies

The website collects information about your behavior on our site and visits to site pages, with the aim of obtaining visit statistics and the effectiveness of using the site, forming a personalized approach and adapting our services to the interests of each user. We do this using various technologies, one of which is cookie files. These are data that a website can send to your browser, which will be stored on your computer for subsequent identification by the website.

Cookie files are most often used to assess the effectiveness of websites (for example, to measure the number of visitors and the duration of their stay on the site), identify the most interesting and visited themes and pages, and ensure ease of navigation and use of the site, without collecting any personal information. Also, cookie files can be used to form a personalized approach based on the already existing experience of user interaction with the site and its preferences. Over time, this information allows improving the user experience.

Cookie files are usually divided into session and permanent. Session cookie files help to effectively move around the website, so that once requested information within the session is not requested again. Session cookie files are stored in temporary memory and are erased when the browser is closed. Permanent cookie files save user settings for current and subsequent visits (for example, they simplify authorization on the site — allow you to remember the user's account details). They are stored on the hard drive of a computer or on the storage of a mobile device and are activated when launching the browser. We use permanent cookie files to save information, such as the language and country of the user.

If you no longer wish to receive cookie files or want to be informed about receiving cookie files, configure your web browser accordingly. However, if you disable all cookie files, you may not be able to use some services and features of the site.

Consumer-targeted advertising

We use cookie files, Google Remarketing Tag, Facebook Pixel, and other advertising technologies to direct advertising to you according to your individual interests and preferences. This section of our Privacy Policy provides additional information on this matter.

You may see personalized advertising of Etalon Translation Bureau on the Internet, based on your interests. These data give us the opportunity to customize the approach to the user and client, taking into account his demographic interests, as well as use contextual advertising and personalize the service offer. We use this information to display advertising that may interest you. This process helps Etalon Translation Bureau assess the effectiveness of marketing tools and advertising campaigns.

Links to other websites

If you visit third-party sites that are not serviced by Etalon Translation Bureau, by clicking on links posted on our site, you need to familiarize yourself with their privacy conditions and other operating principles. We are not responsible for the privacy policy and data collection practices of other companies, and any information you provide to such companies is collected by them in accordance with their Privacy Policy.

Other online services of the translation agency "Etalon"

All sites and online services of Etalon Translation Bureau are subject to this Privacy Policy. In the process of providing services, Etalon Translation Bureau is committed to strictly comply with the requirements of this Privacy Policy.

Changes to the Privacy Policy

We have the right at any time to make changes to this Policy, by posting on the relevant page. We strongly recommend checking this page frequently and the date of the latest changes, indicated at the top of the page.

In case of disagreement with any changes made to the Policy, you must stop using the site and services of Etalon Translation Bureau and can demand that we delete your personal information.

Privacy rules for personal data apply to all personal information of users of the site and clients of Etalon Translation Bureau, which we have, regardless of the method of collection and the way it is obtained.

Legal Information

This Privacy Policy meets the requirements of Ukrainian legislation on personal data protection, as well as the requirements of the legislation of most CIS countries and contains detailed information about the data collected, purposes, methods of collection, processing, use, and protection.

Note for RF Users: This Privacy Policy meets the requirements of the Federal Law of 27.07.2006 No. 152-FZ "On Personal Data".

Note for European Users: This Privacy Policy is prepared in fulfillment of the duties provided by the General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016 or GDPR – General Data Protection Regulation).

Our contacts

LIMITED LIABILITY COMPANY "ETALON TRANSLATION BUREAU"

Legal, actual and postal address: 47 Sumska Street, Office # 11, Kharkiv, Ukraine

Mobile phone: +38 (095) 69-886-69

E-mail: info@etalon-agency.com