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Document restoration and certificate duplicates

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A duplicate birth, marriage or death certificate, a document reissued in place of a lost one, a restored diploma or school certificate, an extract from the state register — all of this is document retrieval in Ukraine. Errors in the preparation or submission of requests can lead to long delays or even rejections, so it is crucial to trust this process to professionals. Etalon Translation Agency obtains duplicates and restores documents, and where needed adds an apostille and a certified translation straight away.

Document restoration and duplicates — what they are and when you need them

A document retrieval request is the process of obtaining duplicate copies of important papers that have been lost, damaged, or are otherwise unavailable. Such documents, including birth certificates, marriage (divorce) certificates, or educational diplomas, may be needed to confirm personal data, apply for visas, obtain citizenship, or participate in other legal processes. It is important to understand that duplicates hold the same legal weight as originals.

Document retrieval is relevant in situations where originals are lost, damaged, or required in another country. This procedure is necessary when changing a surname, relocating permanently abroad, or restoring a marriage certificate. In each case, we offer assistance with obtaining duplicates and also handle the translation of marriage certificates and any other client-requested services.

Institutions Issuing Duplicates in Ukraine

To obtain duplicates, you need to contact authorized institutions, including:

  • Civil registry (DRATS) offices. These offices hold records of births, marriages (divorces), and deaths. Through the civil registry you can obtain a duplicate certificate or a repeat extract for any of these events.
  • Medical Institutions: These archives contain data about health conditions, medical examinations, and treatments. You can obtain copies of medical certificates or extracts from medical records here.
  • Educational Institutions: Schools, colleges, and universities issue duplicates of diplomas, certificates, and other documentation required when originals are lost or to verify qualifications abroad.
  • Court Offices: Court archives can be used to request documents with copies of judgments, orders, and other court papers used to restore rights or appeal decisions.
  • Internal Affairs Offices: These offices store data on residence registration, driver's licenses, and other official documents that can be easily requested.

How to obtain a duplicate: the document restoration procedure

The process of requesting documents to the consulate begins with the submission of a request to the relevant government agency. At this stage, it is crucial to correctly prepare all accompanying requests to avoid refusals or delays. Etalon Translation Agency takes care of document preparation and liaises with authorized institutions, closely monitoring the application process and swiftly resolving any arising issues.

Once the request for death certificate restoration is approved, the issuing authority prepares a duplicate, which is carefully checked and handed over to the client by their preferred method. Our team approaches each task comprehensively, also handling the restoration of an extract from the state register and all other supplementary services.

Which documents we restore most often

Most requests concern civil registry documents, and each follows its own procedure: a duplicate birth certificate, a duplicate marriage certificate, a duplicate death certificate and a divorce certificate or extract. If the record is older or was never digitised, an archival extract is issued instead of a repeat certificate — we check this before filing.

Documents Required for Requesting Retrieval

  • Copy of the Required Document: If you have at least a partial copy of the lost document, it will significantly speed up the process. This can be a copy of a diploma, birth certificate, or any other paper.
  • Information About the Person: Details of the individual for whom the certificate of no criminal record in Portugal or other document requiring restoration was issued.
  • Name of the Institution and Date of Issuance: This information allows precise identification of where the original was issued and facilitates a prompt request for a duplicate.
  • Power of Attorney: Needed when retrieving a birth certificate is done without your direct involvement.

The process of divorce certificate restoration requires strict adherence to all legal formalities and proper interaction with government agencies. Understanding this, our team offers comprehensive support to obtain the necessary documents within the shortest possible time. As with the translation of divorce certificates, document retrieval from Civil Registry Offices is affordable and accessible to all our clients. Contact us - Etalon agency is at your service!

Document Restoration & Certificate Duplicates | Etalon - document example №1Document Restoration & Certificate Duplicates | Etalon - document example №2

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FAQ

What services does your company provide?

The translation agency "Etalon" has been operating in the Ukrainian market since 2008, providing professional written and oral translation services.

How to order a service?

To order a service, you can contact us by phone or email listed on our website.

What is the cost of services?

The cost of our services depends on the volume and complexity of the work. For detailed information, please contact us.

Do you provide urgent translation services?

Yes, we provide urgent translation services. For additional information, please contact us.

What documents are needed for translation?

For translation, you need to provide the original or copies of the documents. For more detailed information, please contact us.

How long does the translation take?

The time required for translation depends on the volume and complexity of the text. It usually takes from a few hours to several days.

Do you translate specialized texts?

Yes, we translate specialized texts, including legal, technical, medical, and other documents.

Do you provide notarized translation services?

Yes, we provide notarized translation services. For additional information, please contact us.

When are you open?

All three offices — Kharkiv, Kyiv and Bratislava — are open Monday to Friday, 09:00–18:00. Each keeps its own local time, and Bratislava (Central European time) is an hour behind the two Ukrainian offices, so allow for that difference if you're calling from abroad.

Do I need to come to the office?

You don't need to visit us in person. Send scans of your documents by e-mail and we'll quote the price and turnaround; some services need the original, which then travels by courier or post instead of you. We return the finished document the same way — by post, or as a signed electronic file where the receiving authority accepts it.

Can I get the translation the same day?

It depends on which office handles your order. In Kharkiv and Kyiv a standard document can often be ready the same day if you send the scan early and choose the express option, which may cost extra — we confirm this when we quote. In Slovakia the timings are different: a sworn translation of a standard document usually takes up to 2–3 working days, express by arrangement, and what you receive the same day there is the quote rather than the finished translation. Larger or more complex jobs, and services that involve a state authority, take longer in either country.